Work

The human side of AI transformation.

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I'm an enterprise client partner who's spent more than two decades turning big, complicated technology bets into outcomes that actually land. My work lives at the intersection of client partnership, business development, and delivery — building the C-suite trust and operating discipline that decide whether ambition becomes results. Lately I've focused that on AI: not the models, but the adoption, workflow redesign, and organizational readiness that determine whether the investment pays off. I don't theorize about it from the sidelines — I build with these tools every day, at hours I'd rather not put in writing.

Human-Centered AI Transformation AI Adoption & Behavioral Change Practice & Offering Development Strategic Account Growth & P&L Executive Relationship Management Operating-Model Strategy AI Governance as Trust Design Outcome-Based Commercial Models

Experience

AUG 2023 – PRESENT

Mphasis Ltd. — AVP, Client Partner

—Scaled the T-Mobile account from $3M to $70M annual run rate in 18 months, positioning Mphasis as a top strategic partner.

—Conceived and authored a Human-Centered AI Transformation practice — a three-phase methodology (discovery & readiness, operating-model design, embedded enablement) connected by a measurement spine that tracks behavioral change against a baseline, not tool-deployment activity.

—Built a research-backed internal case (MIT, Accenture, WEF, Gartner) to make the practice the human layer of the firm's enterprise AI platform.

—Framed AI governance as a trust-design problem rather than a compliance checklist — earning confidence from employees, customers, and leadership as a precondition for adoption.

AUG 2022 – AUG 2023

Ascendion — Sr. Client Partner (formerly Collabera)

—Expanded telecom partnerships through consultative selling; negotiated multi-million-dollar contracts and improved renewal rates.

MAY 2021 – AUG 2022

Concentrix Catalyst — Sr. Director, Business Development (formerly PK Global)

—Directed sales strategy across telecom and media accounts including T-Mobile and DISH; built and mentored a high-performing team that exceeded revenue goals.

JUL 2017 – APR 2021

Apex Systems — Director of National Accounts

—Delivered 71% T-Mobile revenue growth in two years; led a 12-member team managing a $40M book of business.

FEB 2016 – JUL 2017

QBSI – Xerox — Director of Client Services

—Grew and retained enterprise accounts; introduced Managed Services offerings that improved satisfaction and profitability.

OCT 2014 – FEB 2016

Wireless Advocates — Director of End User Service

—Established a customer-first IT support model across 650+ retail locations.

MAY 2012 – OCT 2014

TEKsystems Global Services — Western Region Director, Service Delivery

—Directed delivery for 10 enterprise clients (>$50M contract value); managed a 260-person technical team supporting Microsoft, Electronic Arts, and T-Mobile.

SEP 2005 – MAY 2012

Amdocs Interactive — Senior Director, Managed Services

—Ran IT operations and managed services for major U.S. carriers (AT&T, Sprint, T-Mobile) — deployment, hosting, and support across 10 accounts with ~$80M monthly revenue responsibility.

Education & certifications

—ITIL Series — Service Management, Incident Management, Service Desk

—Project Management Masters Certificate — Stevens Institute of Technology

—Cisco Certified Network Associate (CCNA)

—Leadership training — Boeing Leadership Institute; AT&T Wireless; Cingular

—U.S. Army Leadership School — Primary Leadership Development Course

Military service

U.S. Army — Military Police Investigator

1983 – 1988 · FRANKFURT, GERMANY & FT. HOOD, TX

Conducted undercover investigations; promoted to Sergeant (E-5). Honorable discharge with commendations for service excellence.

The human side of AI transformation.

Experience

Education & certifications

Military service

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